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Advanced MDR Services

DigiGlass understands the critical requirement of monitoring security alerts 24x7 and managing any incidents reported by Security Incident & Event Management (SIEM) system or an Extended Detection and Management (XDR) system. DigiGlass offers managed services for incidents reported by either of the systems or a combination thereof.

Key functions of Threat Management services are:

1. Log Management

2. 24x7 monitoring for alerts/incidents

3. Alert/incident analysis (triaging)

4. Share inputs for preventive maintenance with resolver (admin) groups

5. SLA based incident response and resolution

6. Post-facto incident analysis and remediation recommendations

7. Root Cause investigation for P1 incidents

8. Recommendation on additional controls/processes

9. Compliance management

DigiGlass SOC Staffing Model

DigiGlass maintains best-in-class SOC processes and practices to offer top-of-the-line services to our customers.

Analysts staffing the SOC are trained for different level of expertise in intended domains of Cyber Security.

SOC Certifications

DigiGlass SOC are certified for following:

  • ISO 27001

  • ITILv6

  • ISO 22301

  • SOC 2

  • SOC 3